Refund policy

You have 14 calendar days to cancel your order and request a return. The cancellation period starts from the day after receiving the order. If the same order is split into more than one delivery, then the cancellation period will start on the day after you have received the last delivery; i.e., all of the products in your order.

You have another 14 days to return the items after making your request.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We will not accept returned products that show signs of being washed, worn, marked or stained, or otherwise modified and damaged by you.

If an item is returned that has been worn, used, stained or damaged, we reserve the right to refuse your refund or to reduce your refund value to reflect any reduction in the value of the product in question.

To start a return, you can contact us through the chat at the bottom of the screen or through the contact form (click on HMU! from the navigation). If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question through the chat feature or the contact form on the website.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

When you contact us, please include your the following information:

  • Your name
  • Product name
  • Order number / Date of purchase
  • Date of discovery of the fault
  • Description of the fault
  • Photo and/or video of the fault

If you believe that an item is defective or that there is an item missing from your order, please contact us within 14 days of delivery of your order - otherwise the order will be deemed accepted.

If you receive a faulty product, you may ask us to replace it or to get a refund. 

 

Exceptions / non-returnable items
Certain items cannot be returned, such as stickers, posters, postcards, pin badges, patches, keyrings and magnets. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we also cannot accept returns on gift cards.


Return costs
For International returns, you will need to pay for your return. You can get a price estimate by your chosen carrier. Please repack your items carefully, use a trackable service and keep your proof of postage receipt until after your refund is processed.

 

Processing times
It can take up to 30 days from the date of your return for your items to be delivered back to us and your refund processed. Upon receiving your items, their condition will be checked. Once approved, we’ll refund you for the accepted products returned, unless there are any issues with their condition (showing signs of being washed, worn, marked or stained, or otherwise modified and damaged by you).

  • If you paid for your order using a credit or debit card, we will process your refund within 14 days of us receiving the returned products. The funds should appear on your bank statement around 7 working days thereafter, with exact timing depending on your card issuer.
  • If you paid with a gift voucher, you will receive a new voucher for an amount equal to the value of the returned product by email.
  • If you paid using a “buy now, pay later” service provider, we will notify the relevant service provider that you have returned your items to us. The service provider will process your full or partial refund as applicable, in accordance with its terms and conditions. Please note that different refund processing times may apply, and you should review the applicable terms for your chosen service provider for further information.

We will keep you updated by email and let you know as soon as we have received your returned items, and again once we your refund has been processed.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us using the contact form or the live chat.

 

Disputing a refund
If you are not happy with your refund, and you wish to dispute this, you must do so within 28 days of receiving your refund.